Returns and Exchanges

​

Pete&Pen Design and Illustration gladly accepts returns and exchanges of non-clearance items within 14 days of the delivery of your item(s) for a full refund. 

 

Before you send anything back, please contact us at alex@peteandpen.com if you have any problems with your order so we can work out the best solution (for example, sometimes it's not necessary to send an item back). Refunds will not be issued without agreeing on the best solution over email first. 

 

If we settle on an exchange as the best option for both parties, handmade and hand-printed items vary in consistency and application, thus the item for exchange will differ from the original item or listing. Please take this into consideration for exchanges for our handmade and hand-printed goods. 

 

If we do agree you should send an item back in order to receive a refund or exchange, customers are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

 

Clearance Items

​

Only regular priced items may be refunded. Clearance items are final-sale and cannot be refunded. 

 

Items on sale are not considered clearance products. However, if a sale discount was applied, only the amount paid for the product will be refunded upon the return's arrival.

 

Shipping

​

Before shipping anything back, please contact us at alex@peteandpen.com and wait for a response so we can work out the best solution. If we agree you'll need to return the item, you should mail your product to:

 

P&P Design LLC

95 N 400 E

Ivins UT, 84738 USA

 

You will be responsible for paying for your own shipping costs for returning your item.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.